FAQ
Answers to the questions we are asked most often. If you can't find what you need, contact us at support@tefflor.co or +1 321-359-5305.
Orders & Shipping
Where do you ship?
We currently ship to addresses within the United States only.
How much does shipping cost?
Shipping is free on every US order, with no minimum spend.
How long will my order take?
Orders placed before 12:00 PM EST are processed within 1–2 business days (Monday to Friday). Transit then takes 6–8 business days, so the total estimated delivery time is 7–10 business days. Orders placed after 12:00 PM EST are processed the next business day.
Which carriers do you use?
We ship with USPS and UPS.
How do I track my order?
As soon as your order ships, we email you a tracking number and link. You can also see your order status on our Track Your Order page. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or contact us.
Can I change or cancel my order?
Contact us as soon as possible at support@tefflor.co. If your order has not yet shipped, we will do our best to update or cancel it.
My order is late or hasn't arrived. What should I do?
Check the tracking link first. If your parcel is delayed or shows as delivered but you haven't received it, contact our support team and we will investigate with the carrier.
Returns, Exchanges & Refunds
What is your return policy?
You can return items within 30 days of delivery. Items must be new, unworn and unwashed, with original tags and packaging. See our full Return & Refund Policy.
How do I start a return?
Email support@tefflor.co with your order number and the reason for your return. We will reply with a return authorization and the return address.
Who pays for return shipping?
For change-of-mind returns, return shipping is the customer's responsibility. If you received an incorrect, damaged or defective item, we reimburse your return shipping cost. We do not charge restocking fees.
When will I get my refund?
Once your return is received and inspected, we issue your refund within 7 days to your original payment method. Your bank may take a few extra days to show it.
Can I exchange an item for a different size or color?
Yes. Contact us with your order number and the size or color you need, and we will help you arrange an exchange.
Payments & Pricing
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay, Google Pay, PayPal and Venmo (through PayPal checkout, for eligible US customers). All prices are in US dollars (USD). See our Payment Policy.
Is it safe to pay on your website?
Yes. Our checkout uses SSL encryption and is processed by trusted payment providers. We never store your card details.
How does Bundle & Save work?
The discount is applied automatically at checkout: 10% off when you buy 2 items, 15% off 3 items, and 20% off 4 or more items. No code is needed.
Sizing & Products
How do I choose my size?
Each product page includes a sizing guide and fit notes. If you're between sizes or unsure, email us with the product name and your usual size and we'll help.
How should I care for my items?
Follow the care instructions on the product page and the garment label.
About Us
Who is Tefflor?
Tefflor is the trading name of Stop Scrolling Media LLC, a company registered in Wyoming, United States. Learn more on our About Us page.
How can I contact you?
Email support@tefflor.co or call +1 321-359-5305. We usually reply within 30 minutes to 24 hours.
Monday to Friday: 8:00 AM – 6:00 PM (EST)
Saturday and Sunday: 10:00 AM – 4:00 PM (EST)
Business Name: Tefflor
Company Name: Stop Scrolling Media LLC
Business address: 312 W 2ND St Unit Num A2299 Casper Wyoming 82601 United States